If you’ve had trouble syncing your Fitbit data again today, you’re not seeing things. It appears that Fitbit experienced yet another widespread outage where users couldn’t sync or view their data in the mobile app.
Downdetector received more than 2,000 outage reports for Fitbit as of 8:17AM ET. On Twitter, frustrated Fitbit users also reported issues with syncing, settings changing, third-party app integrations failing, and an inability to log in to Fitbit forums. Users reported many of the same issues on the r/fitbit subreddit. Some claimed that, while they were initially able to sync, the Fitbit app has since stopped working properly.
The @FitbitSupport Twitter account initially suggested that users try force-syncing or troubleshooting their devices. The account later replied to users saying the team is looking into the issue, before indicating the issue had been resolved at around 4:30 PM ET.
“Due to yesterday’s outage, some customers may have seen ongoing issues with their Fitbit app today. Those issues have been resolved and the app experience should be back to normal,” Fitbit spokesperson Andrea Holing told The Verge, confirming that the syncing issues today were a continuation from yesterday.
All that’s left to do is see whether everything works tomorrow.
(As it turns out, a handful of users are still reporting issues for a third day running.)
Update, 02/07/2023, 5:15 PM ET: Article has been updated to include a statement from Fitbit and note that the outage has been resolved.
Update, 02/08/2023, 2:50 PM ET: Article has been updated with a link noting that after three days, some users are still having difficulties syncing their devices.