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“We don’t have good data on actual user switching.”
Judge Mehta interrupts Google’s opening statements to ask an important question: there’s all this talk about the power of defaults, and about how easy it is or is not to switch search engines, but does anyone actually switch? Google evidently doesn’t have good data on whether people do, so we might not get hard numbers here. But it’s a good question!
The conventional wisdom, of course, is that nobody switches. Mehta says he knows that.
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