When Microsoft started its big AI push last year, it launched Copilot tools for Sales and Service to summarize meetings, manage customer lists, and find info for customer service agents, and now they’re more widely available.
Microsoft isn’t the only one applying AI to these tasks — AWS announced a slew of generative AI services for contact centers in December, including transcriptions of audio calls and Q for Amazon Connect, which lets users ask questions about their data.
[Microsoft Dynamics 365 Blog]
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