Former Deputy News Editor
The Verge's former Deputy News Editor Kim Lyons is a Pittsburgh-based journalist whose work has appeared in the New York Times, Columbia Journalism Review and Pittsburgh Post-Gazette, where she was the first-ever digital news editor. She's a fan of coffee, hockey, and noise-canceling headphones.
Disconnected: Samsung.com sales reps say the system makes them work for free
Independent contractors are pushed to handle customer service without compensation