BlackBerry service has been up and down in Europe, South America, the Middle East, Africa, and Asia for several days — we're tracking it all right here.
Oct 17, 2011
RIM offers $100 app apology for downtime
The list of downloadable apps includes the following (with more to come):Read Article >
Naturally, availability of the above apps depends upon device type and the OS version installed.
RIM CEO Mike Lazardis says BlackBerry service approaching normalRead Article >
Things are slowly getting better for BlackBerry users around the world, as RIM restores service after a four-day outage that took down BBM and email across Europe, Asia, the Middle East, the Americas, and Africa. That's the word straight from RIM co-CEO Mike Lazaridis, who's posted a contrite video apologizing for the outage and informing customers that the company expects to see some additional instability as systems fully come back online — a process that has no definite timeline as of yet. Hit the break for the video and the source link for RIM's page detailing the restoration process.
Oct 13, 2011
Microsoft giving away free Windows Phones to disgruntled BlackBerry and iPhone usersRead Article >
RIM's bruised and battered reputation is taking another hit today, courtesy of Microsoft's Ben Rudolph who has taken to Twitter to ask users to detail their discontent with using a BlackBerry. In order to set their tongues free, Ben has procured 25 Windows Phone devices, which he will give away for free -- presumably to those with the most torrid tale of BlackBerry blues. Microsoft's ploy looks to have worked, since Ben has been busy retweeting a great many displeased BB users since. He's even been nice enough to widen the scope of the giveaway to iPhone users; quite a few iOS 5 upgraders have had trouble getting the latest software loaded onto their phones, so Ben wants to hear from them too. Hit the link below to see the announcement and follow his Twitter profile to read the most interesting and compelling critiques of his competitors' software.
Oct 13, 2011
RIM gives regional status updates for BlackBerry services, says many are back onlineRead Article >
RIM says in an official status update that many BlackBerry services are operating again — and chatter on Twitter suggests users agree — but some areas are still experiencing outages. RIM says that BlackBerry email systems are operating everywhere, but it is continuing to clear backlogged messages. BBM and browsing services are online everywhere except for Europe, the Middle East, India, Africa, and three unnamed carrier networks in Latin America. And lucky folks in the U.S. should see all their services operating normally.
Oct 12, 2011
BlackBerry service outage spreads to North AmericaRead Article >
It is now unclear what the current extent of the problem is, and when services will return to normal.
RIM says BlackBerry outage in Europe, South America, Asia, and Africa caused by failed switch, fix underwayRead Article >
Still no good news for BlackBerry users in Europe, Asia, Brazil, Chile, Argentina and parts of Africa that have been without service for the better part of two days now, but at least RIM's identified the problem — in statement to Pocket-lint, the company said that the problems were caused by a "core switch failure" that didn't kick over to its backup as planned. The result has been a "large backlog" of messages and data that needs to be cleared, but RIM still hasn't committed to a time frame for full service restoration. We'll let you know as soon as we hear anything.
BlackBerry service in Europe and Asia restored after day of outageRead Article >
It hasn't been a fun 20 hours for BlackBerry users across Europe and Asia, but RIM says that email and Blackberry Messenger services are now working normally again after going out early yesterday. There's no word on why the outage occurred, but RIM says that messages were simply "delayed," so it doesn't sound like any data got lost in transit. We'd still double check to make sure, though — and let us know how things are going for you in comments.