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US carriers suspend Galaxy Note 7 sales after Samsung recall

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Sprint will offer Note 7 buyers a 'similar device' to use during the recall

US carriers are taking swift action on the global recall of Samsung's Galaxy Note 7 issued early this morning. AT&T, T-Mobile, and Sprint have announced that sales have been suspended as they work with Samsung to handle the recall process and take care of customers who've already purchased the Note 7. Verizon is waiving the Note 7's restocking fee through September 30th if customers wish to return the device completely.

For everyone else: eventually you'll be able to swap out your Note 7 for a revised model without the battery risks — but Samsung needs some time to actually manufacture those first. So in the meantime, Sprint says it will offer Note 7 buyers a "similar device" so that they're not left without a smartphone during the recall process. The company's press release doesn't specifically mention what phones that Sprint considers similar to the Note 7, but The Verge has reached out for more clarification on how this temporary trade will work.

T-Mobile says only that it will have "more details as soon as possible." AT&T is "in the process of determining the exchange process for our customers" and has promised more information will follow later today. Full carrier statements follow below and will be updated as more details are announced.


Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note 7s. They have asked all retailers, including AT&T, to stop selling the device. We are in the process of determining the exchange process for our customers and how they can replace their current Note7 as quickly as possible. We will have more information later today.


Sprint has suspended sales of Samsung Galaxy Note 7 immediately following Samsung’s announcement to discontinue sales of the device globally.

We are working closely with Samsung to ensure those customers who already have purchased the device are taken care of. For those customers that previously purchased the Note 7 we will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device.

We will share more details when they are available..


Earlier today, Samsung announced that it has stopped sales globally of the Galaxy Note 7. T-Mobile has suspended sales of the device in all channels.

We will work closely with Samsung to ensure T-Mobile customers who have already purchased the device are well taken care of.

We’ll have more details for our customers as soon as possible.


This morning, Samsung announced a voluntary recall of the Galaxy Note7 in response to an issue with the device’s battery. Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note 7. Additionally, through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note 7 and wish to return or exchange it.

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