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Google delaying some white Pixel 2 orders by a month

Google delaying some white Pixel 2 orders by a month


Delayed orders will get a free Live Case

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Google’s Pixel 2
Photo by James Bareham / The Verge

It looks like Google is having an even harder time keeping the Pixel in stock than it expected. Some people who ordered a white Pixel 2 and received an estimated ship date of late October are receiving emails saying their order has been delayed by up to a month. Multiple people who received the emails have posted about their frustration on Reddit, as was first picked up by Android Police.

To make up for the delay, Google is offering these customers a free Live Case, which normally sell for $40. It’s a nice savings for anyone who was planning to buy a case anyway, but that won’t necessarily make up for having to wait an extra month for something that was supposed to arrive just days from now — especially since orders are being delayed for the early-adopter crowd.

Another Pixel, another set of supply issues

Based on Reddit reports, the issue seems to be limited to the 64GB model of the white Pixel 2. That model of the Pixel 2, along with nearly every other model, remains out of stock or on a multi-week delay from Google’s online store, so customers won’t have much luck getting a device sooner just by switching colors (unless they’re okay with 64GB black model).

While this doesn’t sound like a huge disruption in Pixel 2 shipments, it’s once again just not an amazing sign for how things are going. Google struggled to keep enough of the original Pixel in stock last year, and either it didn’t learn anything in the time since or couldn’t figure out how to scale up manufacturing capacity. Pixel 2 configurations started selling out within hours of the phone going on sale, and today’s news suggests that if you haven’t ordered one yet, you’re probably going to have to wait.