SmartThings, the Samsung-owned home platform, began experiencing downtime on Monday evening that persisted for nearly an entire day for some customers. That’s obviously frustrating for people who have SmartThings-compatible appliances — door locks, garage doors, lights, and more — that rely on the service.
At 2PM ET Monday, SmartThings first acknowledged the outage. The SmartThings team said most of the problems had been resolved by Tuesday morning. “The issues impacting North American users have been largely addressed and we are seeing improvements to app loading and device control. Our teams are continuing to work on restoring full functionality and will provide an update when available.” The company has kept users updated on the downtime through Twitter and its Status page.
Many customers have expressed their anger and frustration, especially at the hours-gap between updates on the Status page. Due to the outage, things like Philips Hue light bulbs have stopped working. One customer noted that his Leviton Universal Dimmer still worked, but he needed to get up to manually push the button, just like, any regular non-smart light switch.
After being reached by The Verge on Tuesday, SmartThings updated its status page and later issued a statement:
Last night around 5:27 PM PT, SmartThings experienced an outage that impacted US users’ ability to log in to the SmartThings mobile apps and control devices. These issues intermittently persisted until 9:16 PM PT, at which time the root cause of the outage was addressed, and users were able to control devices and access the SmartThings apps.
Issues persisted for a small subset of those users, specifically related to installing and editing automations until 8:09 AM PT this morning. As of 8:09 AM PT, all US operations are performing as expected and we continue to closely monitor our systems.
Update March 13th, 6:25 PM ET: This article has been updated with a statement from SmartThings.