Some users are reporting that their Google Homes and Chromecasts aren’t working properly, possibly following a software update. Google has responded to a bunch of users on Twitter to say that it’s working on a fix and will let users know once it has one.
Hey there, sorry for the trouble. We don't have a time frame, but rest assured that our team is working hard to have this fixed — we'll let you know once we have an update. Thanks for bearing with us.— Made by Google (@madebygoogle) June 27, 2018
The company also confirmed the issue to TechCrunch, although it didn’t offer an explanation. The issues with Chromecast appear to prevent people from streaming at all. The Chromecast icon has disappeared and doesn’t allow for casting in specific apps. Meanwhile, Google Homes appear to be completely unable to process requests, and in some cases, requests to be set up again.
@madebygoogle Since today when i say OK GOOGLE, home replies me with "Google home has not setup yet. Download Google Home app". I even tried factory reset but Google home is replying with same command. Can anybody help here— Yogie tegar p (@yogie_tegar) June 27, 2018
In an updated statement given to TechCrunch, Google said it’s “aware” of the issue, and that while “some users are back online... we are working on a broader fix for all affected users.” Later on in the afternoon, Google issued a second statement to TechCrunch confirming its fix will be going out later today, but that affected users could reboot their devices to see if that remedied the issued.
“We’ve identified a fix for the issue impacting Google Home and Chromecast users and it will be automatically rolled out over the next 6 hours,” the statement reads. “If you would like an immediate fix please follow the directions to reboot your device. If you’re still experiencing an issue after rebooting, contact us at Google Home Support. We are really sorry for the inconvenience and are taking steps to prevent this issue from happening in the future.”
Update 6/27, 7:48PM ET: Added additional statements from Google.