Known as "Big Hy" to his customers, Strachman found that soldiers were consistently requesting DVDs on a website dedicated to publishing care package requests. When asked about the ethics of his actions, Strachman admits "It's not the right thing to do, but I did it," as he sits amidst walls covered in flags, pictures, and thank you letters sent by troops in appreciation. He accepts no money for his efforts — the kind words of the soldiers he has helped through the idle moments of deployment are the only compensation he needs.