Apple admits to Apple Watch LTE problems just before it ships

Photo by Vjeran Pavic / The Verge

Apple’s new Series 3 smartwatch starts shipping this Friday, and the biggest feature change between last year’s model and this new Watch is that it has built-in cellular capabilities.

Except, that cell service isn’t entirely reliable.

While writing my review of the Apple Watch Series 3 with LTE capabilities, I experienced notable connectivity issues. The new Watch appeared to try to connect to unknown WiFi networks instead of connecting to cellular, when I was out and about without my phone. (The issues are laid out in much more detail in the review.)

Within the first couple days of experiencing this, Apple replaced my first review unit with a second one, but that one proved to be problematic, too.

Eventually, the company issued an official statement, acknowledging the issue. “We have discovered that when Apple Watch Series 3 joins unauthenticated Wi-Fi networks without connectivity, it may at times prevent the watch from using cellular,” an Apple spokesperson said in an emailed statement. “We are investigating a fix for a future software release.”

Unfortunately, we still don’t know when that software release is expected, or exactly how it will fix the issue of the Watch connecting to cellular networks when it’s supposed to.

But as far as Apple Watch releases go, this marks the first time that Apple has acknowledged a known problem with the smartwatch just after pre-orders, and right before it officially ships.

Comments

first time that Apple has acknowledged a known problem with the smartwatch just after pre-orders, and right before it officially ships.

They’ve only had three releases… and how many issues have they had?

1 I believe

This is the first time

Not entirely related, but I’ve been noticing many iOS bugs lately, ever since iOS 10. Apple getting sloppy.

More phones supported than ever before. When the net get wider, the holes unfortunately tend to get bigger. Have you been reporting them?

People have said that since always.

No, trust me, I’ve been using Apple devices my whole life, and I’ve NEVER seen more bugs than since iOS 10.

So you’ve never used System 7?

Word. This +1000

I don’t trust you.
Clearly you didn’t try iOS 7.

Yeah I’ve found a couple really annoying ones already that effect me on a daily basis.

I think it’s cause they release features on a set schedule now, opposed to before when they would wait until everything is just so and then release.

You’re wearing it wrong.

A wise guy eh?

Well at least iOS 11 is buttery smooth on my iPhone 7

iPhone 7 is a freaking monster. The OS is noticably laggy on my iPhone 6

Is it? Because it seems no different on my iPhone 6.

It works nicely on my iPhone 5S.

i’m having a particularly hard time on apps like the phone, music, (email working fine), and also swipe left for search/widgets. I’m waiting to see if 3rd party apps are slowed once they all update for iOS 11.
On the flip side, my battery life drain was notably slowed since the update.

This one seems like something that should have been discovered during testing.

Seems like something that would easily be caught with a few days of real-world testing.

Don’t they actually test it outside their campus where it will come across "unauthenticated Wi-Fi networks" ?

Nope Apple envisage people use their products in a utopian world where people congregate in places known as town squares.

It’s not their fault stuff don’t work.

are you replying to me?

Ask a silly question and you get a silly answer

They’re not allowed off campus. That’s why it’s round.

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