Microsoft pulls Windows 10 October 2018 Update after reports of documents being deleted

Microsoft has stopped distributing its latest Windows 10 October 2018 Update. The software giant started rolling out the update during the company’s Surface event earlier this week, but some Windows 10 users immediately noticed their documents were being deleted. “We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” says Microsoft on its support site for Windows Update.

Microsoft is now recommending that affected users contact the company directly, and if you’ve manually downloaded the October update then “please don’t install it and wait until new media is available.” Other Windows 10 users have been complaining that the Microsoft Edge browser and other store apps have been unable to connect to the internet after the October 2018 Update, and the update was even blocked on certain PCs due to Intel driver incompatibilities.

It’s not clear how many Windows 10 users are affected by the problem, but even if it’s a small percentage it’s still surprising this issue was never picked up during Microsoft’s vast testing of the October update. Millions of people help Microsoft test Windows 10, but the company has struggled with the quality of Windows updates recently. Microsoft delayed its Windows 10 April 2018 Update earlier this year over Blue Screen of Death issues, but those problems were picked up before the update reached regular consumers and businesses.

Microsoft was planning to push the latest October update out to all Windows 10 users next Tuesday, but that’s now likely to be put on hold while investigations continue into this major deletion problem.

Update, October 6th 6:50AM ET: Article updated with additional details on the October 2018 Update issues.


Had no problem since installing it on Day 1.

I also had no issues on my main desktop when I installed via Windows Update. But I also have OneDrive setup to backup everything in Documents, Pictures, Music etc. so that’s probably why I was safe.

As soon as I read about the reports though, I immediately halted the upgrade process on pretty much every other Windows 10 device in my home. Not everyone in my family makes use of that 1TB storage that I pay for them and would rather stick with the free tiers of iCloud or Google Drive.

I learned my lesson after my laptop bricked on the April update. Everything is synced to Drive now.

Same as you though, Day 1 install, no issues.

Not a big problem, but the update deleted my wallpaper and replaced it with solid black. Quite strange.

I’ve seen that same wallpaper issue on some of my customers’ PCs.

I have the Edge browser ‘cannot find site’ issue (it can’t find any site). The tragedy with that is I didn’t make the connection that it was the update since I rarely use the browser. After it couldn’t find the three web pages in a row I just said ‘ah Edge is such a piece of crap’ and launched Chrome without giving it a second thought.

I also noticed that the same laptop couldn’t load data in the built-in Weather app. That sort of irked me as I actually use that program.

Is IPv6 disabled for your network adapter by any chance? That seems to be that particular problem.

Proxy settings?

Maybe it deleted some files you didn’t need yet…

Another outcome of Nadella’s awful decisions to outsource betatesting to the "community" and straight up neglect Windows development in order to shift resources to the cloud and maximise share prices, because all MS cares nowadays is what will get them the most profit, at the cost of all long term confidence in their products from the public. But hey, it’s not their shareholders’ data that is being erased so it’s all good for him.

Please elaborate on the data and facts you base your elaborate problem analysis on /s

This has been coming. Microsoft layed off thousands of folks in their dev/test sections back before 10 landed. General users release branch are literally the beta testing with Alpha being the crazy customers that get early releases.

I worked on Windows when they made this change. Quality and reliability were already huge issues and they got rid of the only people that made any attempt to improve them.

It is hard for me to describe the level of ineptitude in the Windows organization and among its leadership.

No this is how software development is done these days. But the problem is this community probably all have very good PCs that are maintained very well and are less likely to get the more obscure update problems.

Most of the Insider setups are clean installs in a VM with no important personal data to speak of, and the vast majority of those "insiders" are only interested in the new features introduced with each version, not in testing corner cases and properly submitting bug reports. It gets exacerbated by Microsoft’s heinous Feedback Hub app that has an extremely obtuse UI that makes it nigh impossible to find other people who have reported the same bug you’ve encountered, if any.

Betatesting should be done with normalised procedures and with a wide variety of use cases, none of which apply to outsourcing it to people who aren’t interesting in doing the task in the first place, especially when the Insider programme is pushed as a way to test features and provide suggestions and feedback on those features, not find actual bugs. And this is how we get a broken OS that has had some really embarrassing faults getting pushed to the release channel over its short life.

MS should have a policy of dog fooding their own updates before rolling out to the public.

Surely they can get a few thousand employees to test it on their own work or even home machines before hand?

They do, they have several rings internally before it reaches the fast ring.

Most of the Insider setups are clean installs in a VM

Not saying it’s unlikely, but you seem to make a lot of claims and provide no basis.

Embarrassing to see on a tech site, so many recommends for a comment insinuating MS does no internal testing.

The issue with Windows updates is that there’s a staggering array of diverse hardware combinations to target, so things can easily slip through the cracks. The insider program is supposed to help alleviate this by significantly increasing the test pool. Why would anyone think this replaces internal testing and QA?

Not saying that they don’t do any internal testing or QA, but it definitely isn’t the same as before the mass layoffs a while back…

You want all the software for free with endless updates, a lot of features / enhancements at every update and also perfectly tested. How exactly do you think that should work?

Oh if only there was someone smart enough to create a model to which people contribute for free and because they do it because they like it. We could call it something like, I dunno, OpenSource? It sounds kinda cool, right?

All their shareholders run Macs.

I’ve personally not lost any files (Main Laptop and Desktop), but my sister gave me a call that she lost about 80GB worth of data. She had a backup of her files, but this shouldn’t happen and I’m wondering why Microsoft has so much issues with updates recently.

Eek, I’m curious why did she "seek" out the update by checking Windows Update?

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