Apple devices at repair facility have called 911 over 1,500 times

Apple is working with local police to remedy a surge in unintentional emergency calls to 911 that are originating from the company’s distribution and repair center in Elk Grove, California. The influx of calls has been ongoing for months, averaging 20 accidental calls a day and totaling over 1,600 since October. 911 dispatchers hear silence and intermittent employee chatter when the calls come in.

“We take this seriously and are working with local law enforcement to investigate the cause and ensure this doesn’t continue,” an Apple spokesperson told CBS 13 Sacramento. The company is urgently working to stop further calls and distractions for dispatch employees dealing with real emergencies throughout the day. The Sacramento County Sheriff’s Department Communication Center has also been on the receiving end, tallying 47 calls from Apple’s Elk Grove facility since the start of the year.

“The times when it’s greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call,” police dispatcher Jamie Hudson told CBS. But police have clearly stated that “public safety is not in danger” due to the situation.

Apple hasn’t confirmed which device or devices are placing the 911 calls. Both the iPhone and Apple Watch have an Emergency SOS mode that can dial emergency services with a few taps. That feature has been credited with saving lives, but it’s not clear whether it’s tied to this problem. The company’s large distribution/repair facility is located on Laguna Boulevard in Elk Grove.

Comments

ive always wanted to see apple’s dungeon in person

That’s a lot of butt dialing, Apple. Makes one wonder what goes on at their repair facility.

It’s on Apple to properly shield these devices so they don’t clog up emergency services. They should pay whatever fine they need to for all of these false 911 calls and take action to make sure it never happens again.

What is stopping them from shielding these devices to inhibit cell connection? Cost?

Maybe the problem is the calls are occuring during a stage in their repair when they need to be connected to a live cellular network? Otherwise, Apple should invest in a few faraday cages.

Maybe the problem is the calls are occuring during a stage in their repair when they need to be connected to a live cellular network? Otherwise, Apple should invest in a few faraday cages.

I bet criminal charges would make the problem go away real fast

Because anyone who purchases an Apple product needs emergency assistance.

See, THIS is why Apple wants you to just buy a whole new phone instead of repairing an existing one. Selfish customers!

What? The customer wouldn’t be aware of this happening otherwise.

You can always take out the SIM, and then proceed to repair the hardware.

Can’t you still dial 911 without a SIM?

Yes you can

Yep, and even on a locked phone

The iPhone is ridiculously promiscuous when handled. Mine is incessantly opening the camera, calling people or reading things to me.

Talk about incompetence. 1 million dollar fine per incident should stop it quickly.

Or maybe just the knowledge that lives are at risk because of this? Apple is pretty responsible and quite responsive.

iPhones have become sentient and are calling "Help me! They’re tearing me apart!"

I worked at this facility in Elk Grove and I personally called 911 on accident on more than one occasion. There are workers that Apple call "Receivers" and what they do is process a ton of incoming Apple products including iPhones. When the iPhones come in, many of them are still powered on. While handling these phones, workers can accidentally make emergency calls from these phones through the lock screen. It is an easy fix, they probably just don’t see the actual problem.

It usually happens while prying the screen open, which has to be done to insure there are no aftermarket parts inside. No one will notice the call due to the noise and the high quota of the daily work. Everyone is moving at a fast pace and will not pay attention to what happens on the iPhone screen.

Makes sense. They do require the device to be powered off for repairs though, perhaps some of their technicians are cutting corners.

I had a 6S plus that I accidentally went in to a lake with. It seemed dead and gone but after a few months of it sitting there I plugged in just to see. Shockingly the screen turned on and the phone started up , but after 30 seconds it turned off. I stupidly clicked the home button a bunch of times to see if it would turn on and my phone called 911. I didn’t hear it dial or the siren type noise because right after clicking the button a bunch I walked away. My kids were in the process of screaming about something and the operator dispatched the police thinking something was wrong.

Oh man! Thank god the police didn’t show up with guns out.

Was the phone still on and the screen just dead?

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