Roblox was down all weekend, and not because of Chipotle

Photo Illustration by Thiago Prudêncio/SOPA Images/LightRocket via Getty Images

Roblox appears to be back online as of Sunday evening, after an outage that began on Thursday.

The hugely popular game-creating platform first started having issues at around 7PM ET on October 28th. Roblox initially said it was “working hard to get things back to normal,” and that it had identified “the root cause as [an] internal system issue.”

On Sunday, the company said in a tweet that it had identified the root cause of the issue and a solution, but didn’t elaborate on what they were.

In a statement to The Verge late Saturday, Roblox confirmed its platform wasn’t down due to an “external intrusion,” and that the company is working “around the clock” to resolve the huge outage. “We believe we have identified an underlying internal cause of the outage with no evidence of an external intrusion,” says a Roblox spokesperson. “We are in the process of performing the necessary engineering and maintenance work to get Roblox back up and running as soon as possible. We apologize that our community is unable to be on Roblox during this time.”

Initially, some Roblox players speculated the outage could be related to a Chipotle promotion in the game. Chipotle is giving away $1 million worth of free burritos on Roblox as part of Halloween event in the game. The experience went live at 6:30PM ET on October 28th, just before the widespread Roblox outage began.

Roblox was quick to reveal its issues aren’t related to the Chipotle promotion, though. “We know that this outage was not related to any specific experiences or partnerships on the platform,” says the official Roblox Twitter account.

It was a surprisingly long outage for Roblox, with players not being able to access the game for three days. The main Roblox site went offline into a maintenance mode, and the status page was only updated after more than 24 hours on Saturday.

Roblox is very popular, especially with kids — more than 50 percent of Roblox players are under the age of 13. More than 40 million people play it daily, and its popularity surged through 2020 during the pandemic. Millions of people have flocked to the game-creating game, app, platform, or however you want to describe it, to play games, attend gigs, and even appear at awards shows.

Update, October 30th 5:05PM ET: Article updated with a statement from Roblox.

Update October 31st 1:22PM ET: Includes latest statement from Roblox

Update October 31st 6:25PM ET: Adds news that Roblox is back online

Comments

I can’t believe Chipotle hacked Roblox, what a tragedy.

A $40 billion online company with exactly one product. Two full days after claiming to have identified the problem they still can’t get back online.
Smells ransomware..

Yep. Thought the same thing. Any configuration issues would have been resolved by now. Short of their DC burning down, equipment issues would have been handled as well.

Data loss would have been mitigated by backups unless they were A) compromised or B) being analyzed for a potential compromise.

A library by me got hacked. (They can e to the library to do it) . They worked with the fbi. They made them image every machine before they could reinstall everything. Took a full week to get back up.

I mean, we can legit speculate about a MILLION things.It certainly does not have to be a breach, but it does speak to resiliency and redundancy issues they’ll have to address. I do not envy their IT Ops leadership in the weeks to come.

Source: I was one of the top data center folks for a multi billion dollar company. Still with them! (but diff role now)

If you were ever down for over 24 hours for anything BUT a breach (because of LE involvement), your team wasn’t very good. Even 24 hours w/ a breach is not a good look for a company of this size.

I work for a tech company so might be able to chime in. In this day any age for any ‘tech’ company, there is no excuse to be down for 2 whole days. That is EONS in our world. If you are on a modern cloud stack, there should be automated backups taken literally every few hour. In our world, servers are as dispensable as a paper plate. Most can be recycled. That means even if the ransomware folks got in, they can at max lock a server. If they got access to a Database, they might encrypt the data on it however there are multiple backups taken before that on a few hour cadence. You can always provision more servers and more DBs off the backups. Backups are distributed with multiple layers of security. Might take a few hours but never 2 days. Most apps are stateless and databases literally have multi-region hot read-replicas ready to turn on at a second’s notice in case primary fails. Not to mention all have automated backups every few hours. We literally run drills where a major part of a network with many servers are taken out and teams are given Recovery Time Objectives twice a year.

Again this is a major ‘tech’ company and that is how it should be handled. This is why you never see major outages due to ransomware kind of issues for major companies like Google, Amazon (not Facebook… But even their issue was more of a network snafu as opposed to a malignant hack or servers going down). It isn’t that they don’t face ransomware attack but they have a much better architecture. For a company worth nearly 50B market cap, this is a joke and their CTO needs to be fired.

As a parent i would like to thank whatever or whoever is responsible for this long outage. That’s one less thing I have to argue with the kids about… keep it going and take all the time you need to restore. There’s no need to rush !

And nothing of value has been lost.

Roblox has been crap since day one. It a massive scam that blocks users for no reason, takes people’s money, and there’s no accountability. The games are ripoff of existing games and lots of Intellectual property has being stolen.

Do the world a favor and keep Roblox turned off. Raise the bar for the kids excepting this third rate platform. Let’s give more responsible platforms with better graphics & responsible leadership a chance.

Roblox has Ligma

If Roblox never comes back, I’ll be happy.

Is their core tech also run by child labor like the experiences on Roblox itself?

Chipotle is giving away $1 million worth of free burritos on Roblox as part of Halloween event in the game. The experience went live at 6:30PM ET on October 28th, just before the widespread Roblox outage began.

Well I guess this saved Chipotle some money.

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