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Google’s HR training for employees suggested that chatting off-the-record was better.

In a theoretical scenario where an angry Google employee might send an email to another employee, the “correct” answer was to “talk to the team lead in the morning,” partially because, “It’s less likely that a record of the conversation could be discovered by an adversary and used against you, and Google, in ways you didn’t imagine.”

The second-best answer was not to send the email and chat “off the record” via Hangouts instead because there’s still a risk that “any chat participant may save the conversation by simply pasting it into a doc or email.”